Shipping Policy

CELLBIOSYS SDN. BHD. aims to ensure reliable and efficient delivery of all orders placed through our website.

Order Processing

Orders are typically processed within 1–3 working days after payment confirmation. Orders placed during weekends or public holidays will be processed on the next business day.

For bulk or professional salon orders, additional processing time may be required.

Delivery Time

Estimated delivery times are as follows:

Peninsular Malaysia: 2–5 working days
East Malaysia: 5–10 working days

Delivery timelines are estimates and may vary depending on courier operations and location.

Shipping Fees

Shipping charges may vary depending on delivery location, package size, and weight. Shipping costs will be calculated during checkout.

Occasionally, promotional campaigns may offer free shipping subject to minimum purchase requirements.

Order Tracking

Once your order has been shipped, tracking information may be provided to allow customers to monitor delivery progress.

Delivery Responsibility

Customers are responsible for providing accurate delivery information. CELLBIOSYS SDN. BHD. is not responsible for delays or failed deliveries caused by incorrect addresses or unavailable recipients.

Shipping Delays

While we strive to ensure timely delivery, delays may occur due to factors beyond our control such as courier disruptions, weather conditions, or high shipping volumes.

Contact Information

For shipping enquiries, please contact:

CELLBIOSYS SDN. BHD.
SO 21-5, Menara 1 KL Eco City
3, Jalan Bangsar
59200 Kuala Lumpur
W.P. Kuala Lumpur
Malaysia

Phone: 012-962 6260
Email: vvconsultant@valuevestventures.com